Toleman, Mark and Toleman, Jessica M. (1998) User experiences and a usability inspection of an electronic services environment for students. In: 1998 Australasian Computer-Human Interaction Conference (OzCHI'98), 30 Nov - 4 Dec 1998, Adelaide, Australia.
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Official URL: http://dx.doi.org/10.1109/OZCHI.1998.732200
In 1997 the Information Technology Services section of the University of Southern Queensland introduced USQConnect, an integrated graphical computing environment that allowed students to access electronic mail, USENET newsgroups and the Internet. The system was based on the Netscape suite of products and replaced similar text-based UNIX utilities and software. As a consequence of the change, many students perceived that several vital services were lost and there was much debate about the imposed change. In this paper we examine the debate and conduct a simple usability inspection of the new service. Issues raised underpin the need for a user-centred approach, and consideration of usability and Web design principles for the development of new systems.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||Published version deposited in accordance with the copyright policy of the publisher. doi: 10.1109/OZCHI.1998.732200. © 1998 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purpose or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.|
|Uncontrolled Keywords:||user-centred design, usability inspection|
|Fields of Research (FOR2008):||08 Information and Computing Sciences > 0803 Computer Software > 080399 Computer Software not elsewhere classified|
|Subjects:||280000 Information, Computing and Communication Sciences > 280300 Computer Software > 280399 Computer Software not elsewhere classified|
|Socio-Economic Objective (SEO2008):||B Ecomonic Development > 91 Economic Framework > 9104 Management and Productivity > 910499 Management and Productivity not elsewhere classified|
|Deposited On:||22 Jul 2010 07:18|
|Last Modified:||22 Sep 2010 10:26|
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