Ricardo, Bruce and Toleman, Mark (2003) Outsourcing IT: views from the vendor's side. In: ACIS 2003: 14th Australasian Conference on Information Systems: Delivering IT and Business Value in Networked Environments, 26-28 Nov 2003, Perth, W.A..
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Abstract
[Abstract]: This research will examine the risks and issues facing Information Technology (IT) companies in fulfilling their obligations in an IT outsourcing contract, and how these can be managed to achieve the desired outcome for all parties. The focus is on the business processes an IT company needs to successfully deliver the services it has contracted to supply together with the risks and issues facing the outsourcing supply company in successfully implementing these processes.
| Item Type: | Conference or Workshop Item (Commonwealth Reporting Category E) (Paper) |
|---|---|
| Additional Information: | This is the authors' version. Authors retain their copyright in the paper. The Australasian Conference on Information Systems, incorporated through the Australian Computer Society, as publisher of the Proceedings, will claim copyright in the collection. |
| Uncontrolled Keywords: | IT outsourcing, IT service management, vendor’s perspective, case study |
| Fields of Research (FOR2008): | 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150302 Business Information Systems |
| Subjects: | 350000 Commerce, Management, Tourism and Services > 350200 Business and Management > 350202 Business Information Systems (incl. Data Processing) |
| Socio-Economic Objective (SEO2008): | B Ecomonic Development > 89 Information and Communication Services > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified |
| ID Code: | 5193 |
| Deposited By: | |
| Deposited On: | 25 Aug 2009 15:45 |
| Last Modified: | 20 Jun 2012 11:22 |
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