Chua, Roberta Li and Cockfield, Geoff and Al-Hakim, Latif (2008) Factors affecting trust within Australian beef supply chain. In: ICLS 2008: Effective Supply Chain and Logistic Management for Sustainable Development, 26-28 Nov 2008, Bangkok, Thailand.
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This research explores the factors with impact on the level of trust within the Australian beef cattle supply chain. These factors are investigated in order to gauge the present expected importance and perceived performance rating of trust. The research presents results of a survey comprising 79 organisations and identifies the critical gap using three types of test; the paired-samples t-test, the weighted mean gap analysis method and the unweighted IPA method. The research recognises eight factors. These are; “Level of responsiveness”, “Products/services customization”, “Products/services as per agreement”, “Timely products/services”, “Predictable behaviour”, “Reliability of advice”, “Safety and quality standards” and “Standards and performance levels”.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||No evidence of copyright restrictions on web site.|
|Uncontrolled Keywords:||beef supply chain; importance; performance; trust|
|Subjects:||350000 Commerce, Management, Tourism and Services|
|Depositing User:||Dr Latif Al-Hakim|
|Date Deposited:||05 May 2009 11:26|
|Last Modified:||02 Jul 2013 23:13|
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