Factors affecting trust within Australian beef supply chain

Chua, Roberta Li and Cockfield, Geoff and Al-Hakim, Latif (2008) Factors affecting trust within Australian beef supply chain. In: ICLS 2008: Effective Supply Chain and Logistic Management for Sustainable Development, 26-28 Nov 2008, Bangkok, Thailand.

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Abstract

This research explores the factors with impact on the level of trust within the Australian beef cattle supply chain. These factors are investigated in order to gauge the present expected importance and perceived performance rating of trust. The research presents results of a survey comprising 79 organisations and identifies the critical gap using three types of test; the paired-samples t-test, the weighted mean gap analysis method and the unweighted IPA method. The research recognises eight factors. These are; “Level of responsiveness”, “Products/services customization”, “Products/services as per agreement”, “Timely products/services”, “Predictable behaviour”, “Reliability of advice”, “Safety and quality standards” and “Standards and performance levels”.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions on web site.
Depositing User: Dr Latif Al-Hakim
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 05 May 2009 11:26
Last Modified: 02 Jul 2013 23:13
Uncontrolled Keywords: beef supply chain; importance; performance; trust
Fields of Research (FOR2008): 07 Agricultural and Veterinary Sciences > 0702 Animal Production > 070299 Animal Production not elsewhere classified
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
15 Commerce, Management, Tourism and Services > 1505 Marketing > 150503 Marketing Management (incl. Strategy and Customer Relations)
Socio-Economic Objective (SEO2008): B Economic Development > 83 Animal Production and Animal Primary Products > 8399 Other Animal Production and Animal Primary Products > 839903 Livestock Product Traceability and Quality Assurance
URI: http://eprints.usq.edu.au/id/eprint/4905

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