Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers

Abstract

[Abstract]: This paper adds to the literature on international outsourcing by focusing specifically on firm level sources of competitiveness of offshore service providers (OSPs) providing information technology and related services. The paper identifies top management global orientation, human resource orientation, knowledge management and partnership quality as the main firm level elements of their international competitiveness. We find significant empirical support for all of the identified variables except the client relations on one or another element.