Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers

Raman, Revti and Chadee, Doren (2008) Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers. In: 50th Annual Meeting of the Academy of International Business, 30 Jun - 03 Jul 2008, Milan, Italy.

Abstract

[Abstract]: This paper adds to the literature on international outsourcing by focusing specifically on firm level sources of competitiveness of offshore service providers (OSPs) providing information technology and related services. The paper identifies top management global orientation, human resource orientation, knowledge management and partnership quality as the main firm level elements of their international competitiveness. We find significant empirical support for all of the identified variables except the client relations on one or another element.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: (c) 2008 Academy of International Business.
Depositing User: Prof Doren Chadee
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 16 Jun 2009 11:14
Last Modified: 02 Jul 2013 23:12
Uncontrolled Keywords: offshoring,outsourcing,offshore service providers, offshoring of high end jobs, international competitiveness, India
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
Socio-Economic Objective (SEO2008): B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management
URI: http://eprints.usq.edu.au/id/eprint/4802

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