Technology strategy and performance: a study of information technology service providers from selected Asian countries

Chadee, Doren and Pang, Billy (2008) Technology strategy and performance: a study of information technology service providers from selected Asian countries. Service Business: an International Journal, 2 (2). pp. 109-126. ISSN 1862-8516

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Abstract

The provision of information technology (IT) services to support a wide range of information and communication technology (ICT) products has experienced rapid growth in recent years, particularly in less developed countries in Asia. This paper develops a conceptual model to test the impacts of the technology strategy of IT service providers on two measures of performance based on the experience of a sample of 98 IT firms form Korea, China, Thailand and the Philippines. It is found that technology strategy related to the adoption and diffusion of technology contributes positively to both performance measures. While the technology capabilities of firms, both internal and external, are important for financial performance, internal technological capabilities are more effective for the firm’s response to market changes. The technology competence of employees reflected by their education levels and the availability of in-house training are also found to be crucial for financial performance. The overall results suggest that technology strategy contributes significantly towards the performance of IT service providers but the impacts of different strategies on the financial and strategic performance of firms vary markedly.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Author postprint deposited in accordance with the copyright policy of the publisher. The original publication is available at www.springerlink.com
Depositing User: Prof Doren Chadee
Faculty / Department / School: Historic - Faculty of Business - No Department
Date Deposited: 25 Mar 2009 13:08
Last Modified: 17 Aug 2014 07:42
Uncontrolled Keywords: technology strategy; service providers; ICT; IT services; technology adoption; technology diffusion; Asian IT
Fields of Research (FOR2008): 08 Information and Computing Sciences > 0806 Information Systems > 080612 Interorganisational Information Systems and Web Services
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective (SEO2008): B Economic Development > 90 Commercial Services and Tourism > 9002 Property, Business Support Services and Trade > 900201 Administration and Business Support Services
Identification Number or DOI: doi: 10.1007/s11628-007-0027-x
URI: http://eprints.usq.edu.au/id/eprint/4800

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