Technology, restructuring and the changing role of office support staff

Maguire, Heather J. (1996) Technology, restructuring and the changing role of office support staff. In: 2nd South China International Business Symposium: Managing International Business in the Twenty First Century, 1996, China.

Abstract

Successful organisations are increasingly becoming those with the 'information advantage'. The increasing recognition of the link between information and success has brought about a new focus on employees who process information. This paper reports an international study of one such group of workers ie secretaries and suggests a number of reasons why, at a time when demand for efficient office support staff is increasing, the supply of this type of employee is decreasing.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions.
Depositing User: Dr Heather Maguire
Faculty / Department / School: Historic - Faculty of Business - Department of Management and Organisational Behaviour
Date Deposited: 06 Oct 2008 06:13
Last Modified: 09 Sep 2013 02:36
Uncontrolled Keywords: secretarial work; information advantage; supply and demand
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
Socio-Economic Objective (SEO2008): B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910406 Technological and Organisational Innovation
URI: http://eprints.usq.edu.au/id/eprint/4462

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