Information technology governance and service management: frameworks and adaptations

Cater-Steel, Aileen, ed. (2009) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, xvii-xxii. ISBN 978-1-60566-008-0

Abstract

Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. This work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.


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Item Type: Book (Commonwealth Reporting Category A)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to book due to publisher copyright restrictions. See the Website location above for details. Print copy held in USQ Library at call no. 004.068 Inf.
Depositing User: Dr Aileen Cater-Steel
Faculty / Department / School: Historic - Faculty of Business - School of Information Systems
Date Deposited: 24 Jun 2008 03:56
Last Modified: 02 Jul 2013 23:04
Uncontrolled Keywords: information technology governance; corporate governance; standards; Australian Standard 8015; AS8015; Corporate Governance of Information & Communications Technology
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
URI: http://eprints.usq.edu.au/id/eprint/4229

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