Analysing trust as a means of improving the effectiveness of the virtual supply chain

Paterson, Ian and Maguire, Heather and Al-Hakim, Latif (2008) Analysing trust as a means of improving the effectiveness of the virtual supply chain. International Journal of Networking and Virtual Organisations, 5 (3/4). pp. 325-348. ISSN 1470-9503

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Abstract

This article focuses on trust within interorganisational virtual organisations, which are regarded as legally separate but operationally interdependent companies focused on responding to a market opportuity and facilitated by ICT as a mediuim for communication and coordination. The context of the research described in this paper is the Australian meat and horticulture supply chains. Within the context of these two supply chains the perceived importance and perceived levels of 12 trust factors are investigated. The research identifies three trust factors demonstrating critical gaps between the expected performance level and the perceptions of actual performance common to the meat and horticulture supply chains. These factors were information sharing, reliability and work standard. Two other critical factors were identified in the meat supply chain, i.e. timeliness and customisation, while three other critical factors were identified as specifically relating to the horticulture supply chain, i.e. shared values, POS information and honesty and integrity.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2008 Inderscience Enterprises Ltd. Final draft deposited in accordance with the copyright policy of the publisher - includes copyright statement.
Depositing User: Dr Heather Maguire
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 23 Jan 2008 00:03
Last Modified: 09 Sep 2013 02:28
Uncontrolled Keywords: supply chain; virtual organisations; trust factors; gap analysis
Fields of Research (FOR2008): 22 Philosophy and Religious Studies > 2201 Applied Ethics > 220102 Business Ethics
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150399 Business and Management not elsewhere classified
Socio-Economic Objective (SEO2008): C Society > 94 Law, Politics and Community Services > 9403 International Relations > 940303 International Organisations
Identification Number or DOI: doi: 10.1504/IJNVO.2008.018826
URI: http://eprints.usq.edu.au/id/eprint/3777

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