Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps

Lane, Michael S. and Koronios, Andy (2007) Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps. In: 1st International Conference of ICT Innovation and Application, 15-17 Nov 2007, Zhuhai, China.

Official URL: http://www.iciia.org

Abstract

[Abstract]: The most important technology and management priorities considered to be problematic and challenging for the chief information officer (CIO) can be identified by determining where significant performance gaps exist for individual priorities. Previous studies have identified the key technology and management priorities for CIOs but, surprisingly, have not evaluated the performance of these priorities. In 30 in-depth interviews, CIOs rated the importance and performance of 10 key technology and 10 key management priorities identified in a previous large-scale survey of CIOs. Significant performance gaps exist for four management and four technology priorities. Furthermore, the following technology and management priorities which exhibited performance gaps have remained constant priorities over time: align IT with business goals; IT-enabled process improvement; integrate/enhance systems and processes; and ensure data security and integrity. This research contributes to theory by identifying the most important technology and management priorities in ICT which exhibit performance gaps. Where the performance gaps exist in technology and management priorities, more attention and resources need to be dedicated by CIOs to the management of ICT, and to resolving the associated technology challenges.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Awaiting copyright advice.
Depositing User: Dr Michael Lane
Faculty / Department / School: Historic - Faculty of Business - School of Information Systems
Date Deposited: 10 Jan 2008 04:45
Last Modified: 02 Jul 2013 22:56
Uncontrolled Keywords: chief information officer; technology issues in ICT; management issues in ICT; performance gaps; ICT strategy
Fields of Research (FOR2008): 08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
URI: http://eprints.usq.edu.au/id/eprint/3712

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