Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps

Abstract

[Abstract]: The most important technology and management priorities considered to be problematic and challenging for the chief information officer (CIO) can be identified by determining where significant performance gaps exist for individual priorities. Previous studies have identified the key technology and management priorities for CIOs but, surprisingly, have not evaluated the performance of these priorities. In 30 in-depth interviews, CIOs rated the importance and performance of 10 key technology and 10 key management priorities identified in a previous large-scale survey of CIOs. Significant performance gaps exist for four management and four technology priorities. Furthermore, the following technology and management priorities which exhibited performance gaps have remained constant priorities over time: align IT with business goals; IT-enabled process improvement; integrate/enhance systems and processes; and ensure data security and integrity. This research contributes to theory by identifying the most important technology and management priorities in ICT which exhibit performance gaps. Where the performance gaps exist in technology and management priorities, more attention and resources need to be dedicated by CIOs to the management of ICT, and to resolving the associated technology challenges.