Li, Yan and Wen, Peng and Wang, Hu and Gong, Chunqiang (2007) Service-mining based on knowledge and customer databases. In: 2nd International Conference on Knowledge Science, Engineering and Management (KSEM'2007), 28-30 Nov 2007, Melbourne, Australia.
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Official URL: http://www.deakin.edu.au/scitech/eit/ksem07/conf-proceedings.php
Abstract
[Abstract]: This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data structure to discover the most important services required through analyzing service records, feedback records and the available products. The system can improve the quality of mining automatically by updating mining strategies regularly.
| Item Type: | Conference or Workshop Item (Commonwealth Reporting Category E) (Speech) |
|---|---|
| Additional Information: | Copyright 2007 Springer. This is the author's version of a paper published in the series Lecture Notes in Artificial Intelligence, v. 4798, 2007. Author's version deposited in accordance with the copyright policy of the publisher, Springer. |
| Uncontrolled Keywords: | service-mining, behavior prediction, vehicle service, customer relationship management |
| Fields of Research (FOR2008): | 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management |
| Subjects: | 280000 Information, Computing and Communication Sciences > 280100 Information Systems > 280102 Information Systems Management |
| Socio-Economic Objective (SEO2008): | UNSPECIFIED |
| ID Code: | 3683 |
| Deposited By: | |
| Deposited On: | 22 Jan 2008 15:41 |
| Last Modified: | 30 Sep 2009 15:15 |
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