Li, Yan and Wen, Peng and Wang, Hu and Gong, Chunqiang (2007) Service-mining based on knowledge and customer databases. In: KSEM 2007: 2nd International Conference on Knowledge Science, Engineering and Management, 28-30 Nov 2007, Melbourne, Australia.
This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data structure to discover the most important services required through analyzing service records, feedback records and the available products. The system can improve the quality of mining automatically by updating mining strategies regularly.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||Series: Lecture Notes in Computer Science, v. 4798, 2007. Author's version deposited in accordance with the copyright policy of the publisher, Springer.|
|Uncontrolled Keywords:||service-mining; behaviour prediction; vehicle service; customer relationship management|
|Subjects:||280000 Information, Computing and Communication Sciences > 280100 Information Systems > 280102 Information Systems Management|
|Depositing User:||Dr Yan Li|
|Date Deposited:||22 Jan 2008 05:41|
|Last Modified:||02 Jul 2013 22:56|
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