Using social network analysis to map information and knowledge flows in virtual project teams

Abstract

The aim of the paper is to illustrate the use of Social Network Analysis (SNA) to map information and knowledge flow in six virtual project teams with members of diverse cultures in private and public sector companies in different sectors. Due to the area of research, we supplemented the qualitative methodology with an embedded SNA. The SNA findings demonstrated that network ties are useful predictors of how information and knowledge flows in virtual project teams and can be better indicators than formal project structures. The multi-method research design represents a sound approach to target knowledge management in virtual project environments in international contexts.