Conceptual frames of reference and their influence on e-commerce system development

Van Der Vyver, Glen and Lane, Michael S. (2003) Conceptual frames of reference and their influence on e-commerce system development. In: Seeking success in e-business: a multidisciplinary approach. Springer (Kluwer Academic Publishers), Norwell, Mass, United States, pp. 69-90. ISBN 1-4020-7450-6

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Abstract

[Abstract]: The complexity and uncertainty that is inherent in the E-Commerce environment poses a number of challenges to the development of E-commerce applications. Key stakeholders consistently use heuristics to make sense of the challenges they face. The most pervasive of these heuristics is framing, whereby people rely on a conceptual set to organise their perceptions. This process has some benefits but it can also lead to a narrow approach, ignorance concerning important elements of the decision environment and an absolute reliance on a specialist area of knowledge. This has significant implications for coherence of effort and vision, elements crucial to the success of e-Commerce projects. This paper uses a case study, qualitative approach in order to establish whether there is evidence for the operation of the framing heuristic, particularly within the context of risk perception, within a variety of E-Commerce system development environments.


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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Author's version deposited with blanket permission of publisher. Print copy held in USQ Library at call no. 658.84 Ifi.
Depositing User: epEditor USQ
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 01:20
Last Modified: 02 Jul 2013 22:49
Uncontrolled Keywords: electronic commerce; e-commerce; Heuristic methods; IS development; conceptual frames of reference
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150399 Business and Management not elsewhere classified
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
URI: http://eprints.usq.edu.au/id/eprint/3117

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