A balanced approach to capturing user requirements in business-to-consumer web information systems

Lane, Michael S. and Koronios, Andy (2001) A balanced approach to capturing user requirements in business-to-consumer web information systems. Australian Journal Of Information Systems, 9 (1). pp. 61-69.

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Abstract

[Abstract]: The development of business-to-consumer web information systems pose special challenges in the requirements analysis phase. It is difficult to capture user requirements given that users are relatively autonomous and anonymous and there are no major incentives for users to become involved in the development of a web information system. The researchers reviewed traditional requirement elicitation techniques, marketing research techniques and web usage analysis techniques. Current practice was assessed and the findings suggest that a balanced approach to user requirements capture will result in more complete and user centred requirements. This approach should lead to more effective business-to-consumer web information systems.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Published version deposited in accordance with the copyright policy of the publisher. Copyright © Australian Computer Society Inc.
Depositing User: Dr Michael Lane
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 01:19
Last Modified: 02 Jul 2013 22:49
Uncontrolled Keywords: requirements elicitation; requirements capture; requirements analysis; business-to-consumer electronic commerce; web information systems
Fields of Research (FOR2008): 08 Information and Computing Sciences > 0806 Information Systems > 080608 Information Systems Development Methodologies
Identification Number or DOI: doi: 10.3127
URI: http://eprints.usq.edu.au/id/eprint/3070

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