Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication

Eley, Diann and Young, Louise and Hunter, Keith and Baker, Peter and Hunter, Ernest and Hannah, Dominique (2007) Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication. Australasian Psychiatry, 15 (2). pp. 130-134. ISSN 1039-8562

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Abstract

Objective: A needs analysis was undertaken to determine the quality and effectiveness of mental health services to Indigenous consumers within a health district of Southern Queensland. The study focussed on identifying gaps in the service provision for Indigenous consumers. Tools and methodologies were developed to achieve this. Method: Data were collected through the distribution of questionnaires to the target populations: district health service staff and Indigenous consumers. Questionnaires were developed through consultation with the community and the Steering Committee in order to achieve culturally appropriate wording. Of prime importance was the adaptation of questionnaire language so it would be fully understood by Indigenous consumers. Both questionnaires were designed to provide a balanced perspective of current mental health service needs for Indigenous people within the mental health service. Results: Results suggest that existing mental health services do not adequately meet the needs of Indigenous people. Conclusions: Recommendations arising from this study indicate a need for better communication and genuine partnerships between the mental health service and Indigenous people that reflect respect of cultural heritage and recognises the importance of including Indigenous people in the design and management of mental health services. Attention to the recommendations from this study will help ensure a culturally appropriate and effective mental health service for Indigenous consumers.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Author version deposited in accordance with the copyright policy of the publisher.
Depositing User: Mrs Erin Bowly
Faculty / Department / School: Historic - Faculty of Sciences - Department of Nursing
Date Deposited: 18 Mar 2008 12:10
Last Modified: 02 Jul 2013 22:47
Uncontrolled Keywords: Aboriginal and Torres Strait Islanders (ATSI); communication; cultural awareness; Indigenous Australians; mental health; needs analysis
Fields of Research (FOR2008): 11 Medical and Health Sciences > 1117 Public Health and Health Services > 111701 Aboriginal and Torres Strait Islander Health
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111714 Mental Health
Identification Number or DOI: doi: 10.1080/10398560601121017
URI: http://eprints.usq.edu.au/id/eprint/2799

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