Wireless emails: issues, challenges and guidelines for implementation

Abstract

This paper provides some generic information in integrating data arising from wireless emails into organisational data resources. The concept, while generic, can be applied to aged care data as well. Email represents just one of the many channels through which one person can convey information to another, within or among organizations. The advent of wireless technology has enabled emails to be accessed via a network or remote access has transformed email into a mobile tool. These wireless emails, equipped with devices such as wireless phones and personal digital assistants (PDA) are competing for wireless data access. However, the unexpected growth in recent months in using these wireless emails has opened up a gamut of management problems. This paper discusses two specific issues relating to wireless emails that effect both organizations and end users, namely, data integration at organization level and ad hoc collaboration among mobile workers along with the technical guidelines needed for an organization to changeover to wireless emails.