Production operation system - key performance indicator

Lian, Chua Poh (2006) Production operation system - key performance indicator. [USQ Project] (Unpublished)


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This project seeks to increase customers’ satisfaction and improve production operation
system through customizing analysis tools to monitor various factor e.g. delivery time,
production lead time, order lead time, order, sales and inventory.
For the last several years, businesses across the globe have been striving to adjust their
processes towards a lean business model. Many companies are set to become a “Lean
Enterprise”. Lean operations are well-known for leading to all the results which modern
enterprises are trying to obtain in today’s highly competitive world – shorter lead times,
improved quality, reduced cost, increased profit, improved productivity and better customer
The methodology used will be to evaluate current sales and operation systems and consider
alternate methods to measure production operation system and customers’ satisfaction.
Discussions and brain-storming will be going on extensively to define and decide the
requirements of the systems.
Performance metrics play an important role in guiding and shaping the company by
reflecting business factors that are critical to meeting the needs of the market place they
serve. In this project, simple measuring systems will be created to measure customers’
satisfaction and production operations.
With the development of the measuring systems, the company’s performance will be able
to be measured accurately and analyzed in a shorter time; solutions and counter-measures
can be performed immediately. Ultimately, it will help in increasing customers’
satisfaction, reducing production time and controlling work-in-process & inventory.

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Item Type: USQ Project
Refereed: No
Item Status: Live Archive
Depositing User: epEditor USQ
Faculty / Department / School: Historic - Faculty of Engineering and Surveying - Department of Electrical, Electronic and Computer Engineering
Date Deposited: 11 Oct 2007 01:05
Last Modified: 02 Jul 2013 22:44
Uncontrolled Keywords: manufacturing; enterprise resource planning (ERP); key performance indicators (KPI); production operation system
Fields of Research (FoR): 09 Engineering > 0910 Manufacturing Engineering > 091005 Manufacturing Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management

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