The role of knowledge management in the large non profit firm: building a framework for KM success

Hume, Craig and Clarke, Peter and Hume, Margee (2012) The role of knowledge management in the large non profit firm: building a framework for KM success. International Journal of Organisational Behaviour, 17 (3). pp. 82-104.

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Abstract

This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs) using case study methodology and advances previous KM work. NFPs are essential in developing sustainable communities providing many social, environmental, health and human services required by a vast amount of community stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique view of KM from the perspective of three large NFP cases. Adopting case study methodology, this paper explores the definition of knowledge in the organisation, the importance of knowledge planning, capture and diffusion; and offers recommendations for the required enablers of knowledge management practice and development from the organizational stakeholder perspective. The paper concludes by introducing the link between knowledge management, performance management and internal marketing to address the personal issues of 'me' as key to supporting knowledge renewal which is central to knowledge management.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Authors may retain copyright of their own materials. The IJOB, however, requests authors to provide clearance that materials may be used for educational purposes.
Depositing User: Assoc. Prof. Margee Hume
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 12 Sep 2012 08:00
Last Modified: 22 Jul 2014 03:06
Uncontrolled Keywords: knowledge management; knowledge capture; knowledge distribution; socialisation; communities of practice; internal marketing
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
14 Economics > 1402 Applied Economics > 140209 Industry Economics and Industrial Organisation
15 Commerce, Management, Tourism and Services > 1505 Marketing > 150505 Marketing Research Methodology
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
URI: http://eprints.usq.edu.au/id/eprint/21890

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