Why the student voice? The case for investigating the distance learners' experience of ICT in distance education

Abstract

In recent years the student experience of higher education in general and distance education in particular has been strongly influenced by wide scale uptake of internet based learning approaches, internationalisation and an expanding distance education market, amongst many other trends. As competition within the sector increases because of access to the WWW and other in-country socio-political influences, the push to attract and retain students is becoming a key issue for institutions. Understanding the distance student’s voice in relation to these trends and developing appropriate responses to ensure a satisfactory learning experience is becoming of critical importance. This paper reports on a work in progress. It discusses some of the trends influencing students’ learning in our increasingly borderless world and outlines a rationale for investigating the student voice to meet the unique needs of the distance learner. It describes approaches that will be adopted by a consortium of Australian and New Zealand distance education providers to undertake this work.