Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India

Kong, Eric and Chadee, Doren and Raman, Revti (2012) Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India. International Journal of Learning and Change, 6 (1/2). pp. 1-17. ISSN 1740-2875

Abstract

This paper focuses on the processes by which firms, particularly knowledge intensive firms, can augment their overall knowledge stock by tapping into external sources of knowledge. It is argued that Top Management Teams' (TMTs') social intelligence is a critical learning capability in acquiring external knowledge that leads to strategic change. Social intelligence involves social awareness, social understanding and social skills. The study draws from the experience of 11 of the largest Information Technology Service Providers (ITSPs) in India and based on in-depth interviews. The findings show that TMTs' learning capability in the context of social intelligence to interact with external stakeholders is important to ITSPs in facilitating external knowledge acquisition and allowing new knowledge emerge within and across networks. The findings provide significant insights into ITSPs emerging in other developing countries such as in China. Research limitation and future research direction are also provided.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Depositing User: Dr Eric Kong
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 03 Aug 2012 12:17
Last Modified: 18 Jul 2014 05:25
Uncontrolled Keywords: social intelligence; top management team; external knowledge; information technology service providers; India
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
20 Language, Communication and Culture > 2002 Cultural Studies > 200206 Globalisation and Culture
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
URI: http://eprints.usq.edu.au/id/eprint/20919

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