Success factors and barriers to telework adoption in e-business in Australia and Singapore: the influence of culture and organizational culture

Abstract

[Abstract]: This paper presents research on the influence that organisational behaviour and workplace culture have on the success of and barriers faced by adopting telework within the B2C e-business context among organisations in Australia, Singapore and American based organisations in Singapore. This qualitative study used interview methods to determine success factors and barriers in adopting telework. A total of 16 participants were interviewed in the study and the outcomes highlight differences in the work-related values according to the respective cultural backgrounds of managers and employees. These findings create new possibilities for research on how telework success and barriers to success are perceived since a major existing limitation of the telework literature is that organisational theory has been largely ignored.