Quality of experience of online learning tools

Kist, Alexander A. and Jolly, Hannah and Brodie, Lyn (2011) Quality of experience of online learning tools. In: REES 2011: Research in Engineering Education Symposium, 4-7 Oct 2011, Madrid, Spain.

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Abstract

Online learning tools have become important components of teaching and course delivery. This paper discusses the issues surrounding research into Quality of Experience (QoE) for online learning tools and how it relates to technical performance, Quality of Service (QoS). The relationship between QoE and QoS for online learning tools is often considered important for describing the optimal conditions for online learning environments. Such research largely ignores the vital issue of how learners differ from consumers in their use of information and communication technologies such as interactive multimedia environments. The implication of this difference for understanding technology use for learning is presented and the need for an empirical study to address this is argued for. A pilot was undertaken to further define the methodological requirements of conducting a study into the impact of system performance on QoE. The findings of the pilot study describe issues and implications for designing a research methodology which can begin the process of mapping the QoE to QoS relationship for online learning.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Paper no. 119 Copyright © 2011 Kist, Brodie, Jolly: The authors assign to the REES organisers and educational non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. The authors also grant a non-exclusive licence to REES to publish this document in full on the World Wide Web (prime sites and mirrors) on CD-ROM and in printed form within the REES 2011 conference proceedings. Any other usage is prohibited without the express permission of the authors.
Depositing User: Ms Lyn Brodie
Faculty / Department / School: Historic - Faculty of Engineering and Surveying - No Department
Date Deposited: 19 Apr 2012 03:03
Last Modified: 30 Jun 2014 02:49
Uncontrolled Keywords: quality of experience; learning tools; online
Fields of Research (FOR2008): 08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
13 Education > 1303 Specialist Studies in Education > 130306 Educational Technology and Computing
13 Education > 1302 Curriculum and Pedagogy > 130212 Science, Technology and Engineering Curriculum and Pedagogy
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970109 Expanding Knowledge in Engineering
E Expanding Knowledge > 97 Expanding Knowledge > 970113 Expanding Knowledge in Education
URI: http://eprints.usq.edu.au/id/eprint/20427

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