To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery

Robertson, Michael and Corbin, Lillian (2005) To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery. International Journal of the Legal Profession, 12 (1). pp. 121-143. ISSN 0969-5958

Abstract

This article provides an account of the lawyer–client relationship from the perspective of the client's co-productive role in the service process. It reports on the findings of a limited qualitative study involving accredited specialist lawyers in the areas of personal injury and family law. The interviews that formed the core of the study were designed principally to find out about both the expectations and the experiences these lawyers had of their clients' roles during the life of the lawyer–client relationship. The interviews also focussed on the question of how these lawyers viewed 'unbundled' legal service delivery arrangements, by which is meant legal services in which clients take responsibility for some of the tasks that constitute the service.


Statistics for USQ ePrint 20254
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to paper due to publisher copyright restrictions.
Depositing User: ePrints Administrator
Faculty / Department / School: Historic - Faculty of Business - Department of Law
Date Deposited: 29 Nov 2011 08:02
Last Modified: 15 Oct 2014 03:44
Uncontrolled Keywords: legal practice; client services; clients;
Fields of Research (FOR2008): 18 Law and Legal Studies > 1801 Law > 180121 Legal Practice, Lawyering and the Legal Profession
17 Psychology and Cognitive Sciences > 1702 Cognitive Sciences > 170204 Linguistic Processes (incl. Speech Production and Comprehension)
17 Psychology and Cognitive Sciences > 1701 Psychology > 170110 Psychological Methodology, Design and Analysis
Socio-Economic Objective (SEO2008): C Society > 94 Law, Politics and Community Services > 9404 Justice and the Law > 940406 Legal Processes
Identification Number or DOI: doi: 10.1080/09695950500081416
URI: http://eprints.usq.edu.au/id/eprint/20254

Actions (login required)

View Item Archive Repository Staff Only