Lean thinking for healthcare services: how far does information quality affect the emergency services?

Al-Hakim, Latif (2011) Lean thinking for healthcare services: how far does information quality affect the emergency services? In: COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing , 11-13 Nov 2011, Hangzhou, China.

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Abstract

This aim of this paper is to reduce waste in emergency services. It defines waste as any event that causes delay, waiting, disruption or repeating operation, the research adapts lean thinking approach to suit the emergency services taking into consideration the quality of information flow. The paper discusses the differences between manufacturing and healthcare environment and considers the related dimensions of information quality. The paper employs observational methodology and presents results of observations conducted in emergency services of three Chinese hospitals. The study shows that up to 22% of the emergency time can be saved via reducing and eliminating of preventable waste, that is, through introducing information quality methodology within the healthcare system.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Copyright and Reprint Permissions Abstracting is permitted with credit to the source. Libraries are permitted to photocopy beyond the limit of U.S. copyright law for private use of patrons those articles in this volume. For other copying, reprint or republication permission, write to SRP Copyrights Manager, Scientific Research Publishing, Inc., USA. E-mail: service@scirp.org
Depositing User: Dr Latif Al-Hakim
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 22 Jan 2012 02:32
Last Modified: 03 Jul 2013 00:55
Uncontrolled Keywords: information quality; emergency services; lean thinking; observations
Fields of Research (FOR2008): 11 Medical and Health Sciences > 1117 Public Health and Health Services > 111711 Health Information Systems (incl. Surveillance)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111709 Health Care Administration
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
URI: http://eprints.usq.edu.au/id/eprint/20233

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