Trust and information quality: performance gap analysis

Abstract

This research considers information quality from the perspective of the dimensions of trust. This paper identifies twelve effective factors of information quality. These factors are investigated in order to gauge the gap between expected importance and perceived performance ratings of these factors within the process of information sharing. The research presents results of a survey comprising thirty nine organisations. Data analysis recognises four factors with critical gaps affecting information sharing. These are 'level of responsiveness', 'information accessibility', 'information accuracy' and 'information timely as agreed'.