Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE

El-Amouri, Souher and O'Neill, Shirley (2011) Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE. Contemporary Nurse, 39 (2). pp. 240-255.

Abstract

The United Arab Emirates (UAE) has become a linguistically- and culturally-diverse society where the majority of health care staff is drawn from a range of non-Arabic speaking backgrounds. In hospitals, the resultant mix of language and cultural differences highlights the importance of the role of nurses in facilitating the quality of care as the primary healthcare workers communicating and interacting with both patients and colleagues. Given the dearth of research in this area in the unique context of UAE, this research sought to identify the kind of strategies in use to effectively communicate to provide culturally competent care (CCC). Data were collected from a total of 153 hospital staff from four private and six government hospitals across UAE. While nurses in both hospital types used a variety of strategies to support cross-cultural communication they saw a need for additional communication support and professional development.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Paper copy has alternate publication date of Oct 2011, but was actually made publicly available in June 2012. Published version deposited in accordance with the copyright policy of the publisher.
Depositing User: Assoc Prof Shirley O'Neill
Faculty / Department / School: Historic - Faculty of Education
Date Deposited: 06 Dec 2012 11:39
Last Modified: 08 Jul 2014 04:54
Uncontrolled Keywords: culturally competent care; nurse education; nurse-patient interaction; culturally diverse healthcare
Fields of Research (FOR2008): 20 Language, Communication and Culture > 2002 Cultural Studies > 200209 Multicultural, Intercultural and Cross-cultural Studies
20 Language, Communication and Culture > 2001 Communication and Media Studies > 200105 Organisational, Interpersonal and Intercultural Communication
11 Medical and Health Sciences > 1110 Nursing > 111099 Nursing not elsewhere classified
Socio-Economic Objective (SEO2008): C Society > 95 Cultural Understanding > 9502 Communication > 950201 Communication Across Languages and Culture
E Expanding Knowledge > 97 Expanding Knowledge > 970120 Expanding Knowledge in Language, Communication and Culture
C Society > 92 Health > 9202 Health and Support Services > 920210 Nursing
URI: http://eprints.usq.edu.au/id/eprint/20005

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