The relationship between interpersonal relational competence and employee performance: a developmental model

Carter, Leanne and Murray, Peter and Gray, David (2011) The relationship between interpersonal relational competence and employee performance: a developmental model. International Journal of Interdisciplinary Social Sciences, 6 (3). pp. 213-229. ISSN 1833-1882

[img] PDF (Published Version)
Carter_Murray_Gray_IJISS_2011_PV.pdf

Download (830Kb)
[img]
Preview
PDF (Documentation)
docs.pdf

Download (147Kb)

Abstract

This paper explores the relationship between interpersonal relational competencies (IRC) and employee performance. The paper proposes that interpersonal relational competency increases the intra-organisational exchanges in working relationships between employees and the organisations managers and other stakeholders. Interpersonal variables that enhance the exchange of knowledge in the organisation are an important aspect of relational competence. The paper explores the motivational aspects of job satisfaction, employee retention and compliance practices that support better people performance at work. It then links the discussion to IRC by designing a model to test the relationships in subsequent research. The broad goal of the paper is to make a significant contribution to the extant literature between IRC and aspects of job satisfaction related to employee performance.


Statistics for USQ ePrint 19805
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Authors retain copyright. © Common Ground, Leanne Carter, Peter Murray, David Gray, All Rights Reserved, Permissions: cg-support@commongroundpublishing.com
Depositing User: Assoc Prof Peter Murray
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 22 Jan 2012 05:59
Last Modified: 25 Aug 2014 21:54
Uncontrolled Keywords: interpersonal relational competence; job satisfaction; employee performance
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
20 Language, Communication and Culture > 2001 Communication and Media Studies > 200105 Organisational, Interpersonal and Intercultural Communication
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
URI: http://eprints.usq.edu.au/id/eprint/19805

Actions (login required)

View Item Archive Repository Staff Only