Exploratory study to explore the role of ICT in the process of knowledge management in an Indian business environment

Hafeez-Baig, Abdul and Gururajan, Raj and Heng Sheng, Tasi and Sankaran, Prema (2010) Exploratory study to explore the role of ICT in the process of knowledge management in an Indian business environment. In: NSS 2010: 4th International Conference on Network and System Security, 1-3 Sep 2010, Melbourne, Australia.

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Abstract

In the 21st century and the emergence of a digital economy, knowledge and the knowledge base economy are rapidly growing. To effectively be able to understand the processes involved in the creating, managing and sharing of knowledge management in the business environment is critical to the success of an organization. This study builds on the previous research of the authors on the enablers of knowledge management by identifying the relationship between the enablers of knowledge management and the role played by information communication technologies (ICT) and ICT infrastructure in a business setting. This paper provides the findings of a survey collected from the four major Indian cities (Chennai, Coimbatore, Madurai and Villupuram) regarding their views and opinions about the enablers of knowledge management in business setting. A total of 80 organizations participated in the study with 100 participants in each city. The results show that ICT and ICT infrastructure can play a critical role in the creating, managing and sharing of knowledge in an Indian business environment.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to published version, due to publisher copyright restrictions.
Depositing User: epEditor USQ
Faculty / Department / School: Historic - Faculty of Business - School of Information Systems
Date Deposited: 12 May 2011 23:49
Last Modified: 03 Jul 2013 00:39
Uncontrolled Keywords: enablers; ICT; ICT infrastructure; India; KMS; knowledge management; organisational outcome
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Identification Number or DOI: doi: 10.1109/NSS.2010.89
URI: http://eprints.usq.edu.au/id/eprint/19070

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