Gan, Gerald Goh Guan and Ryan, Charmaine and Gururajan, Raj (2006) Soft enablers of knowledge management in Malaysian companies: a qualitative study. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.
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Knowledge management is an important area of study because knowledge is treated as a commodity by organisations these days. Despite this fact, many organisations are finding it difficult to effectively manage knowledge. This study reports on the 'soft' enablers of knowledge management in Malaysian MSC status companies. These enablers were identified using multiple case studies. The results indicate that there are nine factors namely collaboration, mutual trust, learning, leadership, incentives/rewards, centralisation, formalisation, T-shaped skills and kiasu-ism impacting knowledge management activities in these companies. To our knowledge, this is perhaps the first study of its kind in Malaysia.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||Authors retain copyright.|
|Uncontrolled Keywords:||knowledge management; qualitative techniques; case study research|
|Subjects:||280000 Information, Computing and Communication Sciences > 280100 Information Systems > 280102 Information Systems Management|
|Depositing User:||Assoc Prof Raj Gururajan|
|Date Deposited:||11 Oct 2007 00:53|
|Last Modified:||02 Jul 2013 22:40|
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