The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India

Kong, Eric and Chadee, Doren and Raman, Revti (2011) The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India. In: 10th International Research Conference on Quality, Innovation and Knowledge Management: Aligning Innovation in Developed and Emerging Economies (QIK 2011), 15-18 Feb 2011, Kuala Lumpur, Malaysia.

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Abstract

This paper examines the role of human resource practices in the development of knowledge and learning capabilities for innovation for information technology service providers (ITSP) in India. Developing knowledge and learning capabilities for innovation has been the subject of much attention from industry, governments and researchers. However, the questions surrounding how human resource practices influence the development of knowledge and learning capabilities that lead to organizational innovation remains unclear; particularly for knowledge intensive firms in developing countries. The study draws from the experience of 11 of the largest ITSPs in India and based on in-depth interviews. The findings suggest that while traditional human resource practices are important, senior executives should take a strategic approach in developing human resource practices with knowledge and learning capabilities as central piece for organizational innovation.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions preventing deposit.
Depositing User: Dr Eric Kong
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 02 Mar 2011 04:20
Last Modified: 11 Aug 2014 06:12
Uncontrolled Keywords: human resource practices; innovation; IT service providers; India
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
URI: http://eprints.usq.edu.au/id/eprint/18498

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