Lane, Michael S. and Van Der Vyver, Glen (2005) Partnership quality in IT outsourcing: a mixed methods review of its measurement. In: ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People, 30 Nov - 02 Dec 2005, Manly, Australia.
[Abstract]: There is little doubt that how an IT outsourcing relationship is managed has a significant bearing on the overall success of an outsourcing venture. However, there has been a lack of empirical research with the view to developing a better understanding of the partnership type relationship between the client organisation and outsourcing vendor. This paper reports on the measurement and applicability of partnership quality using a mixed methods approach. The findings confirmed six dimensions of partnership quality which are important in evaluating the quality of a partnership type relationship in IT outsourcing. But findings also show that a partnership type relationship is more likely to exist for small to medium sized organisations.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||Permanent restricted access to paper due to publisher copyright restrictions and at special request of authors. Dr Michael Lane and Glen Litton Van der Vyver (c) 2005. The authors assign to ACIS and educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced... any other usage is prohibited without the express permission of the authors.|
|Uncontrolled Keywords:||information technology (IT), IT outsourcing relationship, partnership quality|
|Subjects:||280000 Information, Computing and Communication Sciences > 289900 Other Information, Computing and Communication Sciences > 289999 Other Information, Computing and Communication Sciences
280000 Information, Computing and Communication Sciences > 280100 Information Systems > 280102 Information Systems Management
|Depositing User:||epEditor USQ|
|Date Deposited:||11 Oct 2007 00:49|
|Last Modified:||02 Jul 2013 22:39|
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