Factors influencing the decisions of SMEs to purchase software package upgrades

Roberts, Dave and Cater-Steel, Aileen and Toleman, Mark (2006) Factors influencing the decisions of SMEs to purchase software package upgrades. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

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Abstract

Despite the substantial contribution to the software industry by small and medium enterprises purchasing software package upgrades, to date there has been minimal research on the topic. Most businesses rely on packaged software for administrative and many core business functions. The practitioner press reports that managers experience frustration due to the frequency of software upgrade releases. After reviewing the diffusion of innovation literature, factors thought to influence the likelihood to purchase software upgrades were identified: business characteristics, innovativeness, relative advantage, external influences, complexity of purchase decision, and compatibility. A multi-method approach explored these factors. Although the analysis demonstrated that innovativeness, and to a much lesser extent, potential relative advantage and complexity influenced the likelihood to upgrade software, the fit of the resultant model accounted for much less variation than expected. The inconclusive analysis has called into question the efficacy of diffusion of innovation theory to explain software upgrade behaviour.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Authors retain copyright.
Depositing User: Dr Aileen Cater-Steel
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 00:48
Last Modified: 02 Jul 2013 22:39
Uncontrolled Keywords: diffusion of innovation; software package upgrades; small-medium firms; SMEs
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150302 Business Information Systems
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
URI: http://eprints.usq.edu.au/id/eprint/1611

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