Cross case analysis of how SME high technology firms in Canada define performance management

Price, Sherry and Erwee, Ronel (2006) Cross case analysis of how SME high technology firms in Canada define performance management. In: AM 2006: Knowledge, Action and the Public Concern , 11-16 Aug 2006, Atlanta, GA. USA. (Unpublished)

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Abstract

This exploratory research compares how high technology firms use performance management strategies to gain a competitive advantage and, at the same time, investigates the role of human capital. The eight high technology firms selected for study are located in the Okanagan Valley region of British Columbia, Canada and each was pre-qualified as a small or medium-sized enterprise – two with 10 to 19 employees, four with 20 to 49, and two with 50 to 200. For this research, eight high technology case studies were constructed from interviews with the firms’ managers. Cross-case analysis of the results examined how these SMEs define performance management and related processes. The findings indicated that these firms have a well-developed understanding of performance management but opportunities for executing strategies with this process are weaker. As well, those firms with human resource managers have a distinct employee focus, whereas those without emphasise firm performance.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: This paper is based on the first author's DBA dissertation and is part of a series of papers. Paper unpublished, so exempt from copyright restrictions.
Depositing User: Prof. Ronel Erwee
Faculty / Department / School: Historic - Faculty of Business - Department of Management and Organisational Behaviour
Date Deposited: 11 Oct 2007 00:43
Last Modified: 02 Jul 2013 22:38
Uncontrolled Keywords: performance management; SMEs; high technology firms
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150314 Small Business Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business
Socio-Economic Objective (SEO2008): B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910499 Management and Productivity not elsewhere classified
URI: http://eprints.usq.edu.au/id/eprint/1442

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