Champagne training on a beer budget

Abstract

[Abstract]: When confronted by rapidly escalating costs for End User Computing (EUC) training and support, the Gold Coast City Council (GCCC) - the local government authority for Australia’s premier tourist destination - took a proactive stance by adopting a low-cost strategy. This strategy has now been in place for about six years and, as shown in this case study, is reaping rewards in terms of productivity increases and technology diffusion. After identifying an appropriate theoretical perspective for the study, this paper describes the EUC training approach taken at GCCC, and investigates its impact on the productivity of the 1500 person workforce. Both the trainees and the trainers were surveyed to evaluate fully this low-cost strategy. Related social issues of empowering the stakeholders are examined and recommendations are made to ensure that this approach will continue to provide champagne training on a beer budget.