Gan, Gerald Goh Guan and Ryan, Charmaine and Gururajan, Raj (2006) The effects of culture on knowledge management practice: A qualitative case study of MSC status companies. Kajian Malaysia: Journal of Malaysian studies, 24 (1/2). pp. 97-128. ISSN 0127-4082
|HTML Citation||EndNote||Dublin Core||Reference Manager|
Full text not available from this archive.
Official URL: http://web.usm.my/km/24-06/KM%20ART%206.pdf
Knowledge is recognised as being an important asset in organisations these days. Despite this, many organisations are not doing enough to effectively manage this important asset for its competitive advantage. In response to this, knowledge management which is defined as a process that effectively creates, captures, shares and uses organisation-wide knowledge to improve the organisation’s performance was conceived and has since gained widespread acceptance the world over. Despite its widespread acceptance, little is known about the current levels of knowledge management within the Malaysian context, in particular amongst the Multimedia Super Corridor (MSC) status companies in Malaysia. Furthermore, the extent to which cultural factors impact upon knowledge management practice in these companies is not known. This study investigated the various cultural factors (collaboration, mutual trust, leadership and incentives/rewards) using a multiple case study approach operating within a critical realism research paradigm and found that these factors have impact on the level of knowledge management practice. The study also established that cultural factors do play an important role in facilitating knowledge management practice in these MSC status companies in Malaysia. It was found that collaboration, mutual trust, leadership, kiasu-ism and incentives/rewards have significant impact on the level of knowledge management practice. In view of the findings of this study, it is cultural factors to ensure that the knowledge management initiatives undertaken by Malaysian companies are effectively deployed.
|Item Type:||Article (Commonwealth Reporting Category C)|
|Additional Information:||Permanent restricted access to published version due to publisher copyright policy.|
|Uncontrolled Keywords:||knowledge management, case study, cultural factors|
|Fields of Research (FOR2008):||15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)|
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
|Socio-Economic Objective (SEO2008):||B Ecomonic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management|
|Deposited On:||30 Nov 2007 21:55|
|Last Modified:||05 Nov 2012 15:34|
Archive Staff Only: edit this record