The effects of culture on knowledge management practice: A qualitative case study of MSC status companies

Gan, Gerald Goh Guan and Ryan, Charmaine and Gururajan, Raj (2006) The effects of culture on knowledge management practice: A qualitative case study of MSC status companies. Kajian Malaysia: Journal of Malaysian studies, 24 (1/2). pp. 97-128. ISSN 0127-4082

Abstract

Knowledge is recognised as being an important asset in organisations these days. Despite this, many organisations are not doing enough to effectively manage this important asset for its competitive advantage. In response to this, knowledge management which is defined as a process that effectively creates, captures, shares and uses organisation-wide knowledge to improve the organisation’s performance was conceived and has since gained widespread acceptance the world over. Despite its widespread acceptance, little is known about the current levels of knowledge management within the Malaysian context, in particular amongst the Multimedia Super Corridor (MSC) status companies in Malaysia. Furthermore, the extent to which cultural factors impact upon knowledge management practice in these companies is not known. This study investigated the various cultural factors (collaboration, mutual trust, leadership and incentives/rewards) using a multiple case study approach operating within a critical realism research paradigm and found that these factors have impact on the level of knowledge management practice. The study also established that cultural factors do play an important role in facilitating knowledge management practice in these MSC status companies in Malaysia. It was found that collaboration, mutual trust, leadership, kiasu-ism and incentives/rewards have significant impact on the level of knowledge management practice. In view of the findings of this study, it is cultural factors to ensure that the knowledge management initiatives undertaken by Malaysian companies are effectively deployed.


Statistics for USQ ePrint 12384
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher copyright policy.
Depositing User: Bulkimport bulkimport
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 30 Nov 2007 11:55
Last Modified: 03 Jul 2013 00:16
Uncontrolled Keywords: knowledge management, case study, cultural factors
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective (SEO2008): B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management
URI: http://eprints.usq.edu.au/id/eprint/12384

Actions (login required)

View Item Archive Repository Staff Only